Refund policy

Returns

You can return unopened bottles within 30 days of delivery. Because these are drinks, we can't take back bottles that have been opened, unless they arrived damaged or wrong.

To start a return, email jim@trejosspirits.com with your order number. If your return is approved, we'll send you a return label and instructions. Please don't send items back without contacting us first, or we may not be able to accept them.

Returns go to: Trejo's Spirits LLC, 1259 S La Brea Ave, Los Angeles, CA 90019

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 7 days with your order number and a photo. We'll send a replacement or a refund at no cost to you.

Items we can't take back

Opened bottles (unless damaged or wrong), sale items and gift cards can't be returned.

Exchanges

The fastest way to get something different is to return what you have and place a new order.

Refunds

We'll email you once we receive and check your return. If it's approved, we'll refund your original payment within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since your return was approved, email us at jim@trejosspirits.com.